Crate & Barrel Caterina Upholstered Office Chair

Crate & Barrel Caterina Upholstered Office Chair by Crate & Barrel — office chairs, Overall: 26.77" W x 25.59" D x 31.3" H; seat depth: 19.88". Compare it with similar pieces across brands, and see the rooms it appears in.

Caterina Natural Upholstered Office Chair with Brass Base by Crate & Barrel
  • Brand: Crate & Barrel
  • Category: Office chairs
  • Price: $799
  • Dimensions: Overall: 26.77" W x 25.59" D x 31.3" H; seat depth: 19.88"
  • Materials: metal
  • Colours: natural, metallic, yellow
  • Rooms: Home office
See it at Crate & Barrel

Room×Lab Review · Review updated September 28, 2026 · Evidence rechecked September 29, 2026

Owners of this natural/brass Caterina praise its look and comfort, but broken casters and bases recur, in grey versions too

Crate & Barrel's 191 ratings, averaging 3.4 stars, include rating-only entries and cover natural/brass and grey versions. Room×Lab read all 174 distinct written reviews, posted from July 2021 to August 2026. Most come from owners of this natural/brass chair: 43 on the current listing and 87 on the older listing. The rest cover grey versions (6 grey, 38 grey with a pewter base), labelled grey where they appear. Most praise is short and early, with no ownership length. Some owners sit in it 10–14 hours a day; a few bought several for a business. The example reviews below were picked to show the praise alongside the recurring caster and seat-sinking failures, desk-fit problems and support responses.

Room×Lab rating: 3.9 out of 10 (medium confidence). Caterina owners like its furniture-style look and many find it comfortable, but broken casters, failing bases and sinking seats recur from months to about three years in, and support responses varied. The 3.4-star average covers natural and grey versions.

  • Casters and base are the recurring durability complaint: 4 favorable and 48 critical mentions about caster and base durability, across natural and grey versions. — Owners of both natural/brass and grey chairs describe casters bending, detaching or shedding bearings, stripped threads and broken welds, from almost immediately after delivery to about three years in; some fell or nearly fell. Favorable reports are brief or cover about a year or less, and the one fix mentioned is reported only secondhand.
  • After-sale help for failures was often refused: 3 favorable and 31 critical mentions about after-sale support. — Owners report conflicting answers: no warranty, a 30-day policy or a one-year warranty. Offers included a coupon, a $50 gift card or advice to hire a repair person. One owner got a free replacement chair, another received casters plus a chair, and one praised service without describing a failure.
  • Comfort wins praise, but firmness and depth divide owners: 23 favorable and 16 critical mentions about seat comfort. — Praise includes owners sitting through 10–14 hour workdays. Others find the seat firm, stiff at first, too deep for short legs or hard at the front edge, and a few call it uncomfortable. Most favorable reviews don't say how long the owner had the chair.

Before buying

Buy the Caterina for its look if you accept hardware risk: owners report casters and bases failing from soon after delivery to about three years in, and some seats sinking. Check arm clearance and ask Crate & Barrel for its weight limit and warranty.

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